Privacy Policy

Computercoach® is a sole proprietorship legally established in the Netherlands.

Computercoach®
Piet Heinstraat 81
7556 XT Hengelo
The Netherlands

Dutch Chamber of Commerce number (KVK): 68103751

Email for privacy questions and support: info@computercoachonline.com

Computercoach® sells digital information products, including free guides, paid digital kits, checklists, prompts, templates, and practical educational resources. We do not provide done-for-you IT services, technical implementation, emergency recovery services, system configuration, or managed cybersecurity services.

This Privacy Policy applies to personal data collected through the Computercoach® website, free guide opt-in forms, email marketing, digital product purchases, checkout and payment processes, customer support and contact forms, website analytics and advertising tracking, cookies and similar tracking technologies, and digital product delivery by email or download link.

This Privacy Policy does not apply to websites, tools, or platforms operated by third parties, even if they are linked from our website.

The personal data we collect depends on how you interact with Computercoach®.

Computercoach® does not intentionally collect special categories of personal data, such as health information, political opinions, religious beliefs, biometric data, trade union membership, or precise sensitive personal information. Please do not send us sensitive personal data unless we specifically request it.

We use personal data to deliver free guides and digital downloads, send email sequences after a guide request, send practical tips and product offers, process purchases and payments, deliver digital products, provide order confirmations and receipts, respond to support requests, manage customer relationships, comply with tax and legal obligations, improve the website and products, measure performance and marketing results, run advertising campaigns and measure conversions, prevent abuse and fraud, protect the security of our website and systems, handle privacy rights requests, and keep records needed for business and legal purposes.

For visitors and customers in the European Union, the United Kingdom, and other regions with similar privacy laws, we rely on the following legal bases.

When you request a free guide, you may be added to an email sequence with the requested guide, practical digital safety tips, educational content, product information, offers for the Digital Defense Implementation Kit, offers for other relevant Computercoach® products, and updates about Computercoach® resources.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email. We may use email marketing platforms such as Systeme.io and Klaviyo to send, automate, segment, and measure emails.

After purchase, customers may receive access through a ZIP file, a download link, an email containing a download link, a checkout success page, or other digital delivery methods.

The Digital Defense Implementation Kit is delivered as a digital information product and may include guides, checklists, prompts, plans, templates, or other practical resources.

Computercoach® may use payment providers such as Stripe, PayPal, Mollie, Apple Pay, and Google Pay. Payment providers may collect personal data necessary to complete the transaction, such as your name, email address, billing details, payment method, transaction details, fraud prevention data, and tax information.

Computercoach® does not store full credit card numbers. Payment information is processed by external payment providers according to their own security and privacy practices.

Computercoach® uses, or may use, cookies, pixels, tags, and similar technologies to make the website function properly, remember preferences, deliver forms and checkout functionality, measure traffic, understand page performance, improve user experience, measure advertising campaigns, track conversions, show or measure relevant ads, and prevent fraud.

Computercoach® may use tools such as Google Analytics 4, Google Ads tag, and Meta/Facebook Pixel. These may collect information about your website activity, device, browser, approximate location, pages visited, actions taken, conversions, and advertising interactions. Where required by law, these tools are only activated after consent.

If Meta/Facebook Pixel, Google Analytics 4, or Google Ads tracking is active, these platforms may process data independently or as service providers. Advertising platforms may use cookies, pixels, and identifiers to measure conversions, attribute purchases or sign-ups to ads, create reports, and support advertising.

For users in California and other US states with privacy laws, certain advertising and analytics activities may be considered "sharing" or "targeted advertising" under applicable laws. Where required, we will provide a way to opt out.

Computercoach® may share personal data with trusted service providers including website hosting providers (such as Hostinger), website building platforms (such as Lovable), email marketing platforms (such as Systeme.io and Klaviyo), payment providers (Stripe, PayPal, Mollie, Apple Pay, Google Pay), analytics providers (Google Analytics 4), advertising platforms (Meta and Google), cookie consent tools, accounting and bookkeeping providers, customer support tools, cloud storage providers, legal and tax advisors, and fraud prevention and security providers.

Computercoach® is based in the Netherlands but uses online tools and service providers that may process personal data in other countries, including countries outside the European Economic Area, the United Kingdom, or your country of residence.

When personal data is transferred internationally, we aim to use appropriate safeguards where required by law, including data processing agreements, standard contractual clauses, adequacy decisions, transfer impact assessments, and security measures used by service providers.

Computercoach® may use artificial intelligence tools to support business activities, such as drafting content, improving educational materials, analyzing non-sensitive feedback, or improving internal workflows. We do not use AI tools to make legally significant automated decisions about you.

Where possible, personal data is minimized, anonymized, or removed before being used with AI tools. Human review remains part of the process where decisions or responses affect customers.

Computercoach® keeps personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

Free guide and email marketing data: kept until you unsubscribe, request deletion, or we no longer need the data.

Customer and purchase data: kept as long as required for tax, accounting, legal, and administrative purposes. In the Netherlands, certain records may need to be kept for a legally required period, commonly seven years.

Support messages: kept as long as reasonably necessary to handle the request and maintain business records.

Analytics and cookie data: retained according to the settings of the relevant tools and applicable legal requirements.

Computercoach® takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. These may include reputable hosting and software providers, access controls, account security measures, secure payment providers, encrypted connections, limited access to personal data, and regular review of tools and processes.

No website or online service is completely secure. Computercoach® cannot guarantee absolute security but takes reasonable steps to protect personal data.

Depending on where you live, you may have certain rights over your personal data, including the right to access your personal data, request correction, request deletion, object to certain processing, restrict processing, withdraw consent, request data portability, opt out of marketing emails, opt out of certain cookies, and lodge a complaint with a data protection authority.

To exercise your rights, contact info@computercoachonline.com. We may need to verify your identity before responding.

If you are located in the European Union, European Economic Area, or United Kingdom, you may have rights under the GDPR or UK GDPR. These include the right to be informed, right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, rights related to automated decision making, right to withdraw consent, and the right to lodge a complaint with a supervisory authority.

If you are in the Netherlands, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You may also contact the supervisory authority in your own country.

If you are located in the United States, you may have privacy rights under state privacy laws, including the right to know what personal information is collected, the right to access, the right to request deletion, the right to request correction, the right to opt out of targeted advertising, the right to opt out of sale or sharing of personal information, the right to limit the use of sensitive personal information, the right not to be discriminated against for exercising privacy rights, and the right to appeal a denied request.

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies.

Computercoach® is intended for business owners and individuals who are at least 18 years old. We do not knowingly target, collect, or process personal data from children, and do not knowingly offer products or services to children under 18.

If you believe a child has provided personal data to Computercoach®, please contact info@computercoachonline.com. We will take reasonable steps to delete it.

Computercoach® does not use personal data for automated decision making that produces legal or similarly significant effects. We may use automation for normal business processes, such as sending email sequences, delivering digital products, tagging customers or subscribers, recording purchases, measuring conversions, and segmenting email lists based on engagement or purchase status.

You can control marketing communications by clicking the unsubscribe link in emails, contacting info@computercoachonline.com, managing cookie choices through the cookie banner, or changing browser or device settings. Unsubscribing from marketing emails does not stop necessary transactional emails, such as order confirmations, receipts, or product delivery emails.

The Computercoach® website may contain links to third-party websites, platforms, or tools. Computercoach® is not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal data.

Computercoach® may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be updated. If changes are significant, we may provide additional notice where appropriate. Your continued use of the website after changes are published means that the updated Privacy Policy applies from that point forward.

For questions about this Privacy Policy, contact:

Computercoach®
Piet Heinstraat 81
7556 XT Hengelo
The Netherlands
KVK: 68103751
Email: info@computercoachonline.com